Privacy Policy

Who we are


Ilkeston Ply & DIY Ltd is the controller and is responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).

Our appointed data privacy manager is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights (as detailed below), please contact the data privacy manager using the following details.

Contact details


Ilkeston Ply & DIY


Data privacy manager:

Elizabeth Marshall


Email address:



Ilkeston Ply & DIY,

Unit 4, Canalside,

Awsworth Road,




Telephone number:

0115 9300 580

We would appreciate that you direct any complaints to us in the first instance, however, if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (

Changes to the privacy notice and your duty to inform us of changes

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1st July 2020.

While we endeavor to keep your data and information accurate and up-to-date, we rely on your cooperation to ensure that this can be done effectively. Please notify us by email of any changes to your data, so we can update our records.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Information submitted via the contact submission form is stored for a minimum of 12 months for customer service purposes.

The information collected on this page will include;

  • – Name
  • – Email address
  • – Telephone number
  • – Any information submitted relating to your query, which may include delivery address.

This information will not be used for marketing purposes in any instance. 


If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We do not currently collect any data for analytics.

Who we share your data with

Personal data and information submitted to Ilkeston Ply & DIY may be shared with third parties for the below purposes –

  • – To carry out our contract with you, where an external party is required for direct delivery of goods.
  • – Where an external party is required to collect any debts owed to us, or to enforce or apply the terms of our site or other agreement.
  • – To protect our business and this website (including trouble shooting, data analysis, system maintenance, support and hosting of data) where it is necessary for our legitimate interests (including running our business, provision of IT services or network security).
  • – Where we are obliged to comply with any legal obligation.
  • – To protect the rights, property or safety of us, our staff, our customers or others. This may include fraud protection and credit risk reduction.

We will not sell your personal data to any third parties for marketing purposes, and any third parties we are required to share any data with are expected to uphold the security of your personal data in accordance with the law.

How long we retain your data

Any information submitted may be retained for a minimum of 12 months, where necessary for our legitimate interests (including, performing our contract/agreement with you or customer service purposes).

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Data submitted via our contact form will be held on our secure server, which is maintained by Liberate IT. You can view their privacy policy here.